Your PC needs to have the Microsoft Visual C++ 2010 Redistributable Package (x86) installed. Download it from here: http://www.microsoft.com/en-gb/download/details.aspx?id=5555
This has recently affected all forensic software, and is not unique to Andriller. The developers of applications (Facebook, WhatsApp, etc.) have setted up new permissions: they have opted out their Apps from being included in the Android Backup. Since the data from those Apps is no longer included in the backup - they do not appear in the report. In order to read data from such Apps, you must either:
Most likely you have a drivers issue with your PC. Make sure you check every of the following:
For Android versions 2.x:
Go to Settings > Applications > Development > USB Debugging; tick this option.
For Android versions 4.x:
Go to Settings > Developer options > USB Debugging; tick this option
For Android versions 4.2.2 and above, you must unhide the developer options first:
Go to Settings > About device > Build number; now tap Build number seven (7) times, this will unhide Developer options.
Check if your device is properly connected via USB cable. Try using a different USB cable.
No. Andriller has a feature of cracking lockscreen credentials. The credentials need to be acquired via root or a physical extraction first.
No. Andriller decodes live data only.